Expert replied!!! & Mid-term practice

OMG!!it was so hyper that the expert replied me!!! I was finding a Mall expert for sooooo long.... and finally one of them replied!!!
His name is Qaalfa Dibeehi, he is a chief operating and consulting officer of Beyond Philosophy™, a pioneering global customer experience consultancy with offices in London and Atlanta.
He answer my questions as an expert on customer experience.
I'm really appreciated it!!!
Now I have to go for my second expert which is professor CHEN!!

OH! by the way....tomorrow is the first day of mid-term presentation!!!
Even though is not my turn yet...but I feel nervous already!!!>.<"
I have to practice, practice, practice!!!
GOOD LUCK classmates!!!